Return Policy
Orléans Hobbies will accept returns on regularly stocked items within 30 days of purchase if the item is NEW and UNOPENED, and accompanied by the original bill of sale/receipt. Once an item has been opened and used, we cannot accept a return for any reason including potential warranty concerns. (See below for our Defective Merchandise Policy). Most returns will be subject to a 15% RE-STOCKING FEE
Special Order, Discontinued and Clearance/Stock Reduction itemsare all FINAL SALE, and CANNOT BE RETURNED.
Orléans Hobbies CANNOT accept returns for any reason on: R.C. HELICOPTERS, R.C. CARS, R.C. BOATS, R.C. PLANES, R.C TAIN SOFTWARE, GLUE, PAINT, BATTERIES, and GLOW PLUGS.
If you wish to return an item, please contact our customer service department to obtain return authorization BEFORE returning an item.
Phone: 1-613-830-2373, Email: manager@orleanshobbies.com
DO NOT under any circumstances return an item without getting prior authorization. When returning an item, include a written explanation for the return as the person processing your package will not necessarily be the same person you speak to on the phone. Don't forget to include your full name and address so we know who sent the return. Do not damage the product packaging in any way. Remember, the item must be in NEW, RESALABLE CONDITION. We protect all shipments with additional packaging when shipping to you, we ask for the same courtesy in return.
Items received by Orléans Hobbies without return authorization, or that have been used, or have damaged/marked packaging may not be credited with a full refund.
Defective Merchandise:
The original manufacturer, NOT Orléans Hobbies is responsible for all manufacturing defects and liabilities in their product. As a courtesy to the customer, If you receive a product that is damaged or thought to be defective out of the package, bring it to us within 30 days of purchase, and we will:
a) Determine if a manufacturer's defect does exist.
b) Contact the manufacturer on your behalf.
c) Repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. We will not simply replace the item as the manufacturer may choose to repair your item and return it to us.
After 30 days from the date of invoice or in instances where the item has been misused or modified in any way other than that intended by the original manufacturer you will need to contact them directly for warranty service.
Missing Parts:
If you find a part is missing from your product please contact us within 30 days from the date of invoice. On your behalf we will contact the manufacturer to obtain a replacement item or, at our discretion, choose to replace the item from our existing inventory.
Items Received Which Were Not Ordered:
If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. Call our customer service department for authorization and return instructions. The item being returned must be in new, unused condition, in the original packaging. Do not use a product if it is not what you had ordered unless you intend to keep the product anyway.We will not accept used merchandise for return.
